At Overseas Cart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Items must be returned within 30 days from the delivery date unless otherwise stated.
- Products must be in their original condition, unused, and with all original packaging, tags, and accessories.
- Certain products, including perishable goods, personalized items, or health & personal care products, may not be eligible for return.
2. Initiating a Return
- To initiate a return, please contact our customer service team at:
Email: [Insert Email]
Phone/WhatsApp/Telegram: [Insert Number] - Provide your order number, product details, and reason for return.
- Our team will provide instructions on how to return the item.
3. Return Shipping
- Customers are generally responsible for return shipping costs unless the item is defective, damaged during shipping, or the return is due to an error by Overseas Cart.
- We recommend using a trackable shipping service for all returns.
4. Refunds
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7โ14 business days to the original payment method.
- Shipping fees (original and return) are non-refundable unless the return is due to our error.
5. Exchanges
- Exchanges are subject to product availability.
- If the desired replacement is unavailable, a refund will be issued according to our refund policy.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of delivery with photos and details.
- We will provide a replacement, repair, or full refund depending on the situation.
7. Contact Us
For any questions or concerns regarding returns or refunds, please contact:
Email: [Info@luxeovo.com]